Frequently Asked Questions

Warranty of the product is 6 months from date of issuance. A replacement can be requested from any of our Campu Bank branches. Depending on the usage and normal conditions, the battery should be good for 4 years or more.

Generally 7 working days or earlier depending on stock availability.


PAC is system generated six digit authentication code. Each PAC is unique and acts as an additional layer of security to protect your banking accounts.

Always treat each PAC with care. Do not share or key in your PAC number without checking these details first!
  • Payee’s name
  • Transaction amount
  • Serial number
  • PAC number
  • Date
  • Time
Remember: The PAC number is never required at CPBeBank’s login page.

PAC 是系统生成的六位数验证码。每个PAC都是唯一的,并充当保护您银行户口的另一层安全保护。

•     收款人姓名
•     交易金额
•     序列号
•     PAC号码
•     日期
•     时间

请记住:CPBeBank 的登入页面上永远不需要 PAC 号。

You will receive a PAC via SMS when you are performing an internet banking transaction. This only happens after you have successfully logged in to

PAC is required for the following transactions:
  1. Fund transfer to other CPB accounts
  2. Remittance-Bankers Cheque
  3. E-Payment
  4. Foreign remittance
  5. Fast Payment in KHR
  6. Loan Payment
  7. Credit/Debit Card Payment
  8. Bill Payment
  9. Prepaid top-up
  10. E-Standing Instruction 
  1. 资金转账至其他CPB户口
  2. 汇款银行支票
  3. 电子支付
  4. 国外汇款
  5. KHR快速付款
  6. 支付贷款
  7. 支付信用卡/扣账卡
  8. 支付账单
  9. 预付添值
  10. 电子常设指示
PAC is required for the following non-financial functions:-
  1. Accounts Registration and Maintenance
  2. Profile Maintenance
  3. Add CPB Card
  4. Cancel CPB Card
  5. Disable Fixed Deposit
以下非财务功能需要 PAC
  1. 户口注册和维持
  2. 档案维持
  3. 添加CPB卡
  4. 取消CPB卡
  5. 禁用定期存款

Once you have successfully registered your mobile phone number, a “Request PAC Now” option will be available to you whenever you make the above transactions.
Click on “Request PAC Now” and a 6-digit authentication code will transmitted to your mobile phone via SMS.
Note: Customers who are overseas and wish to obtain a PAC must possess a Cambodia mobile service number and an access to international call roaming service.


Kindly visit any of our Campu Bank branches to register your mobile phone number.

Note: Should there be a change in your mobile phone number, kindly update your registered mobile phone number at any Campu Bank Branch.


No. A new PAC is required for every transaction.


  • Select the transaction you wish to make
  • At confirmation page, click on “Request PAC Now”
  • Once you have received your SMS, enter the 6-digit authentication number. Ensure the serial number shown on screen matches the serial number in your SMS.
  • Upon checking the serial number, enter the PAC number shown in your SMS into the transaction screen.
  • Click "Confirm" to confirm your transaction.  
  • 选择您要进行的交易
  • 在确认页面上,单击“立即要求PAC”
  • 收到短信后,请输入6位验证码。确保屏幕上显示的序列号与您的SMS中的序列号匹配.
  • 检查序列号后,在交易屏幕中输入SMS中显示的PAC编号。
  • 单击“确认”以确认您的交易。

SecureSign is a new digital signing process to confirm and approve financial transactions performed via  Authentication of the transaction is through the digital signature made by the authorizer.



SecureSign uses Two Factor Authentication technology and digital signature solution to authenticate and secure internet banking transactions. The token is secured with PIN and uses advance encryption standards.

SecureSign 使用两因素认证技术和数字签名解决方案来认证和保护互联网银行交易。Token由PIN保护,并使用高级加密标准。