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    Frequently Asked Questions

    What is E-Statement/什么是电子结单？

    E-Statement is a soft copy of your monthly current account statement viewable using Adobe PDF reader and it's for current account holders only. The Adobe PDF reader can be obtained at http://www.adobe.com/products/acrobat/readstep.html.
     
    Please read the Note section of the E-Statement menu for other important information. Kindly ensure that your browser's automatic prompt for download and file download function is enabled. Leave the file name by default of the E-Statement when prompted to download. You may change the file name after you have successfully downloaded the E-Statement to your computer.
     
     
    电子结单是您的每月来往户口结单的软拷贝，可使用 Adobe PDF 阅读器查看，并且仅适用于来玩户口持有人。您可从 http://www.adobe.com/products/acrobat/readstep.html 获得 Adobe PDF 阅读器。
     
    请阅读电子结单菜单中的“注意”部分，以获取其他重要信息。请确保已启用浏览器的自动提示下载和文件下载功能。当出现提示下载时，将电子结单的文件名保留为默认值。将电子结单成功下载到电脑后，您可以更改文件名。

    What type of accounts are eligible for E-Statement/哪些类型的户口可以使用电子结单？

    The accounts that are eligible for E-Statement are as follows:-

    • Current account
    • Credit Card/Debit Electron card
    符合电子结单资格的户口如下：
    • 来往户口
    • 信用卡/扣账Electron卡

    How can I register for CPBeBank.com Internet Banking services/如何注册CPBeBank.com互联网银行服务？

    Please approach the nearest Campu Bank branch to apply for the User ID and password to access Internet Banking.

    请前往您邻近的柬埔寨大众银行分行申请用户ID和密码以访问互联网银行。
     

    Am I eligible to apply for a CPBeBank.com profile/我有资格申请CPBeBank.com吗？

    18 year old and above
    Possess any of the following Campu Bank products:
    Product type:-
    Customer must possess at least one of the following:-

    • Savings Account including Premier Saving Account (PSA)
    • Current Account including ACE Current Account
    • Fixed Deposit Account (for viewing account balance only)
    • Loan account
    • Credit Cards
    18岁及以上
    拥有以下柬埔寨大众银行产品中的任何一种：
     
    产品类别：
    客户必须拥有以下至少一项产品：
    • 储蓄户口，包括Premier储蓄户口（PSA）
    • 来往户口，包括ACE来往户口
    • 定期存款户口（仅用于查看户口余额）
    • 贷款户口
    • 信用卡
    Account type
    The Services are open to the following account types:-
    • Individual account
    • Joint account with mode of operation either one to signed only
    • Private Limited
    • Limited
    • Association
    • Non-Government Organization (NGO)
    • Club
    • Government Body
    • Sole proprietorship
    • Partnership
    户口类型

    服务对以下户口类型开放：
    • 个人户口
    • 联名户口，操作方式为其中一人可签名
    • 私人有限公司
    • 有限公司
    • 协会
    • 非政府组织（NGO）
    • 俱乐部
    • 政府机构
    • 独资企业
    • 合伙

    Is CPBeBank.com only limited to personal accounts/CPBeBank.com是否仅限于个人户口？

    No. Any of the following account types can register for a CPBeBank.com profile:-

    • Personal Account
    • Joint Account with mode of operations ‘either one to sign’ or ‘anyone to sign’.
    不是。以下任何户口类型均可注册使用CPBeBank.com：
    • 个人户口
    • 操作方式为“其中一人”或“任何一人”可签名的联名户口

    How much do I have to pay to register for a CPBeBank.com account/注册 CPBeBank.com 户口我需要支付多少费用？

    There are NO fees for registration and use of account.

    注册和使用户口均不收取任何费用。
     

    What will happen if I forgot to log out or leave my computer idle for a period of time/如果我忘记登出电脑或闲置一段时间会怎样？

    As a security measure, your CPBeBank.com Internet Banking session will be automatically terminated if you leave your computer idle for more than 5 minutes. However, you must always ensure to properly log out after each Internet Banking session.
     
    为了安全起见，如果您使电脑闲置超过5分钟，则CPBeBank.com互联网银行的session将自动终止。但是，您必须始终确保在每个互联网银行 session 之后正确登出。

    Who can access CPBeBank.com/谁可以访问CPBeBank.com？

    CPBeBank.com informational services are accessible to all Internet users. Transactional services are only available to Cambodian Public Bank customers who register for CPBeBank.com Internet Banking Services.
     
    所有互联网用户都可以使用CPBeBank.com的信息服务。交易服务仅适用于注册了CPBeBank.com互联网银行服务的柬埔寨大众银行客户。

    What are the benefits of CPBeBank.com Internet Banking Services/CPBeBank.com互联网银行服务有什么好处？

    Subscription to internet financial services is currently free. There is no access or annual fee levied on customers. It is also fast and convenient.

    订阅互联网金融服务目前是免费的。对客户不收取任何访问费或年费。它也方便快捷。

    What are the services available in CPBeBank.com/CPBeBank.com 提供什么服务？

    A- Please Click/请点击  HERE for Summary of Non-financial transaction via Internet Banking/通过互联网银行进行的的非金融交易概要.
     
    B- Please Click/请点击  HERE for Summary of financial transactions via Internet Banking/通过互联网银行进行的的金融交易概要.

     

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