Problem on Security factors/安全因素问题

How do I replace the SecureSign in the event that it is damaged or the battery is low/万一SecureSign损坏或电池电量不足，该如何更换？

Warranty of the product is 6 months from date of issuance. A replacement can be requested from any of our Campu Bank branches. Depending on the usage and normal conditions, the battery should be good for 4 years or more.

该产品的保修期为自发出日期起的6个月。您可以从我们的柬埔寨大众银行的任何分行要求更换。根据使用情况和正常条件下，电池应使用4年以上。

How long does it take for me to receive a SecureSign/我需要多长时间才能收到SecureSign？

Generally 7 working days or earlier depending on stock availability.

通常取决于存货情况，一般上为7个工作日或更早。

What is PAC/什么是PAC？

PAC is system generated six digit authentication code. Each PAC is unique and acts as an additional layer of security to protect your banking accounts.

Always treat each PAC with care. Do not share or key in your PAC number without checking these details first!

Payee’s name
Transaction amount
Serial number
PAC number
Date
Time

Remember: The PAC number is never required at CPBeBank’s login page.

PAC 是系统生成的六位数验证码。每个PAC都是唯一的，并充当保护您银行户口的另一层安全保护。

始终小心保管每个PAC。在没有先检查这些详细信息的情况下，请勿共享或键入您的PAC号码！
•     收款人姓名
•     交易金额
•     序列号
•     PAC号码
•     日期
•     时间

请记住：CPBeBank 的登入页面上永远不需要 PAC 号。

When is PAC required/什么时候需要PAC？

You will receive a PAC via SMS when you are performing an internet banking transaction. This only happens after you have successfully logged in to CPBeBank.com.

当您进行互联网银行交易时，您将通过短信收到PAC。仅在成功登入CPBeBank.com之后，您才会通过短信收到PAC。

PAC is required for the following transactions:

Fund transfer to other CPB accounts
Remittance-Bankers Cheque
E-Payment
Foreign remittance
Fast Payment in KHR
Loan Payment
Credit/Debit Card Payment
Bill Payment
Prepaid top-up
E-Standing Instruction

以下的交易需要PAC：

资金转账至其他CPB户口
汇款银行支票
电子支付
国外汇款
KHR快速付款
支付贷款
支付信用卡/扣账卡
支付账单
预付添值
电子常设指示

PAC is required for the following non-financial functions:-

Accounts Registration and Maintenance
Profile Maintenance
Add CPB Card
Cancel CPB Card
Disable Fixed Deposit

以下非财务功能需要 PAC：

户口注册和维持
档案维持
添加CPB卡
取消CPB卡
禁用定期存款

How do I obtain a PAC/如何获得PAC？

Once you have successfully registered your mobile phone number, a “Request PAC Now” option will be available to you whenever you make the above transactions.

Click on “Request PAC Now” and a 6-digit authentication code will transmitted to your mobile phone via SMS.

Note: Customers who are overseas and wish to obtain a PAC must possess a Cambodia mobile service number and an access to international call roaming service.

成功注册手机号码后，无论何时进行上述交易，将为您提供“立即要求PAC”选项。单击“立即要求PAC”，一个6位数的验证码将通过短信发送到您的手机。

注意：希望获得PAC的海外客户必须拥有柬埔寨移动服务号码并可以使用国际电话漫游服务。

How do I register my mobile phone number/如何注册我的手机号码？

Kindly visit any of our Campu Bank branches to register your mobile phone number.

Note: Should there be a change in your mobile phone number, kindly update your registered mobile phone number at any Campu Bank Branch.

请前往我们的柬埔寨大众银行的任何分行以注册您的手机号码。

注意：如果您的手机号码有变化，请在任何柬埔寨大众银行分行更新您的注册手机号码。

Can I use the same PAC for multiple transactions/我可以将同一个PAC用于多次交易吗？

No. A new PAC is required for every transaction.

不能。每一笔交易都需要一个新的PAC。

How does PAC work/PAC如何运作？

Select the transaction you wish to make
At confirmation page, click on “Request PAC Now”
Once you have received your SMS, enter the 6-digit authentication number. Ensure the serial number shown on screen matches the serial number in your SMS.
Upon checking the serial number, enter the PAC number shown in your SMS into the transaction screen.
Click "Confirm" to confirm your transaction.

选择您要进行的交易
在确认页面上，单击“立即要求PAC”
收到短信后，请输入6位验证码。确保屏幕上显示的序列号与您的SMS中的序列号匹配.
检查序列号后，在交易屏幕中输入SMS中显示的PAC编号。
单击“确认”以确认您的交易。

What is SecureSign/什么是 SecureSign？

SecureSign is a new digital signing process to confirm and approve financial transactions performed via CPBeBank.com. Authentication of the transaction is through the digital signature made by the authorizer.

SecureSign是一种新的数字签名流程，用于确认和批准通过CPBeBank.com执行的金融交易。交易的验证是通过授权者进行的数字签名。

Is it secured/它安全吗？

SecureSign uses Two Factor Authentication technology and digital signature solution to authenticate and secure internet banking transactions. The token is secured with PIN and uses advance encryption standards.

SecureSign 使用两因素认证技术和数字签名解决方案来认证和保护互联网银行交易。Token由PIN保护，并使用高级加密标准。

How do I subscribe for the service/我该如何签订这项服务？

You may subscribe for the service at any of our Campu Bank branches.

您可以在我们的柬埔寨大众银行的任何分行签订该服务。

What precautions should I take to secure the token/我应该采取哪些预防措施来保护TOKEN？

Activate your personalized PIN (6 digits) immediately upon receipt of the token. Always keep the PIN secret and the token safe. Do not leave the token unattended or share it with anyone else. For added security, change the PIN on a periodical basis. Try to avoid weak PINs such 123456, 282828, 444444 etc. Without the token, transactions cannot be performed without your knowledge nor authorization.

收到TOKEN后请立即启动您的个性化PIN码（6位数字）。始终保持PIN机密和TOKEN的安全。不要将TOKEN置于无人看管的地方或与他人共享。为了增强安全性，请定期更改PIN。尽量避免使用弱的PIN（例如123456、282828、444444等）。若没有TOKEN，交易就无法在您不知情或未授权的情况下进行。

Is there any service fee or charge/有服务费或征费吗？

Description/说明					Fees and Charges/费用和征费
New Application/新申请					USD15-00
Replacement/替代:-
Wear and Tear/磨损					USD15-00
Lost or Stolen/丢失或被盗					USD25-00

What if I forgot the PIN/如果我忘记了密码怎么办？

You have six attempts at the PIN. After which, the token will be blocked with the ‘Unblock Code’ displayed. You have to proceed to any of our Campu Bank branches personally to have the token unblocked at no cost.

您有六次机会尝试输入PIN。之后，TOKEN将被阻挡，并显示“解锁代码”。您必须亲自前往我们的柬埔寨大众银行的任何分行，才能免费解锁TOKEN。

What if my token is spoil or lost, who to contact for assistance/如果我的 Token 已损坏或丢失，该找谁寻求帮助？

If your token is spoil or lost, please report it immediately to Campu Bank Customer Support Centre at (855) 23 999 688 / (855) 23 998 896 / (855) 23 428 100 or contact the branch to have the token deactivated.

如果您的TOKEN已损坏或丢失，请立即致电（855）23 999 688 /（855）23 998 896 /（855）23 428 100 向柬埔寨大众银行顾客支援中心报告，或联系分行以停用TOKEN。

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