What is SecureSign Token?
SecureSign is a digital signature service to confirm and approve financial transactions performed via CPBeBank.
Benefits | Fees & Charges |
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Operation Guidelines
- Press and hold for 2 seconds to switch on the token.
- Token will prompt to enter NEW PIN.
- Enter a 6 digit numeric PIN and pressbutton. Avoid using weak PIN such as 123456, 282828, 111111, etc. Pressbutton to correct any errors.
- PIN CONF will be displayed.
- Re-confirm 6 digit PIN and press.
- NEW PIN CONF and PBB indicates the PIN has been successfully set.
- FAIL PIN indicates that new PIN and confirm new PIN do not matched.
- Press button to start over.
- Pressand hold for 2 seconds to switch on the token.
- PIN indicates the token is waiting for PIN entry.
- Enter the 6 digit PIN.
- PBB will be displayed.
- If an invalid PIN is entered, FAIL 1 (FAIL 2 on the 2nd attempt and so on) will be displayed.
- Pressto entry PIN
- Note: After 6 consecutive failed attempts at PIN, the token will be blocked.
1. Click on "Transaction Approval". Click on "Authorizer Transaction Status". Click on "Approve/Reject Transaction".
Visual Guide (Step 1)2. To choose the transaction to approve, click on the date.
Visual Guide (Step 2)3. Click on the “Approve” radio button and click button.
Visual Guide (Step 3)4. Pressand hold for 2 seconds to switch on the token.
5. PIN indicates the token is waiting for PIN entry.
6. Enter the 6 digit PIN.
7. PBB will be displayed.
8. Press button.
9. Enter 1st Set of Data and press.
Visual Guide (Step 9)10. Enter 2nd Set of Data and press.
Visual Guide (Step 10)11. The Securesign code will be displayed on the token's LCD. Enter the SocureSign Code on CPBeBank or PB engage and click "Confirm" button
Important! There is a maximum of 6 attempts to generate and enter the correct SecureSign code. After 6 failed attempts, your CPBeBank account will be blocked. Please contact CPBeBank Customer Support at : (855) 23 428100/(855) 23 998896/(855) 23 999688 for assistance.
Visual Guide (Step 11)12. Pressbutton for next transaction. Otherwise the token will automatically switch off after 20 seconds.
- Pressand hold for 2 seconds to switch on the token.
- PIN indicates the token is waiting for PIN entry.
- Enter the 6 digit PIN.
- PBB will be displayed.
- Press button and hold for 2 seconds.
- NEW PIN indicates the token is waiting for new PIN.
- Enter a new 6 digit PIN and pressbutton.
- PIN CONF will be displayed
- Re-confirm new 6 digit PIN and pressbutton.
- NEW PIN CONF and PBB indicates the PIN has been successfully set.
- FAIL PIN indicates that new PIN and confirm new PIN do not matched.
- Pressbutton to start over.
- Token is locked after 6 failed attempts with PIN.
- LOCK PIN indicates the token is locked.
- Token displays 7 digit locked code.
- Pressbutton to unlock token.
- Enter 7 digit unlock code provided by Account Holding Branch.
- LOCK NEW PIN displayed indicates the token is waiting for new PIN.
- Enter a 6 digit PIN and pressbutton.
- LOCK PIN CONF indicates the token is waiting for new PIN confirmation.
- Re-confirm 6 digit PIN and pressbutton.
- PBB indicates the unlock PIN was successful.
- FAIL X indicates the unlock PIN process was not correct. X indicates the number of failed attempts.
- Wait Penalty where X is:
- User enters wrong unlock code. Token powers off after a few seconds.
- User enters wrong unlock code. User cannot switch off token. Token can only powers off after 1 hour.
- User enters wrong unlock code. User cannot switch off token. Token can only powers off after 2 hour.
- User enters wrong unlock code. User cannot switch off token. Token can only powers off after 3 hour.
- More than 8 failed attempts, token can only powers off after 6 hours.
Pressbutton to start over.
Therefore be very careful in unlocking the PIN. Please read and understand the instructions before attempting it.
Do's & Don'ts
- The SecureSign token must be kept by the owner only; it is the owner's responsibility to keep the token secure at all times. The token is not transferable to any third party.
- Never reveal your PIN to anyone and keep it private.
- Never personalize your token in any way that would allow others to specifically associate it with you.
- Keep the token secure, where it is unlikely to be lost or taken by others.
- Do not expose the security token to extreme temperature, drop or step on it. This will damage the token.
- Tampering with the internal parts of the security token will cause the token to malfunction. The battery cannot be replaced.
- The token is not water resistant, keep it dry.
- Contact Customer Service Support Operator at +855-23 428 100, +855- 23 998 896 or +855-23 999 688 or email to ATM_ebanking@campubank.com.kh immediately if you lose or damage the token.
FAQs
SecureSign Token is a digital signing process to confirm and approve financial transactions performed via CPBeBank. Authentication of the transaction is through the digital signature made by the authorizer.
SecureSign Token uses Two Factor Authentication technology and digital signature solution to authenticate and secure online banking transactions. The token is secured with PIN and uses advance encryption standards.
Description | Fee and Charges | |
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New Application | USD15 | |
Replacement | ||
Wear and Tear | USD15 | |
Lost or Stolen | USD25 |