Push Notification Alert

What is a Push Notification?

Push Notification is a new and secured method of delivering post transactions alerts and notifications to CPB customers who has downloaded PB engage KH and also registered to enable notification messages. It will be sent to the customer’s device even when PB engage KH app is not launched on the device.

How do I receive the Push Notification?

You will receive a Push Notification or post transaction alert whenever you perform a transaction via our PB engage KH app. The Push Notification message will be delivered in truncated format. Should you tap on the Push Notification, it will display the message in full in the PB engage KH mailbox.

What happens if my phone is turned off or I do not have internet connection on my device?

The Push Notification for post transaction alerts / notification will still be delivered and dropped into your PB engage KH and CPBe Mailbox. You may view unread messages by tapping on the Mailbox icon upon launching of the PB engage KH app or after logging into CPBe.

Which device will the notification alert sent to, if 3 of my devices are bound or linked to PB engage KH app?

Post transaction alerts will be sent to all 3 devices if push notification is enabled.

What should I do if I receive a Push Notification for a transaction that I do not recognize or is not performed by me?

Please contact CPBe Customer Support at +855-92 222 909 immediately for assistance.

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