Transaction Authentication

What is 6-digit PIN?

The security PIN Code is used to authorise financial transactions with amount not more than USD2,500 or KHR10 Mil per transaction. Always treat each PIN with care and do not share your PIN with anyone.

What is PAC?

PAC is a system generated 6-Digit Authentication Code. Each PAC is unique and acts as an additional layer of security to protect your banking transactions. Always treat each PAC with care and do not share your PAC with anyone.

How does PAC work?
  1. Select the transaction that you wish to make.
  2. On the Confirmation screen, tap on ‘Request PAC’.
  3. Once you have received the SMS, enter the 6-digit PAC into the transaction screen. Ensure that the serial number shown on screen matches the serial number in your SMS.
  4. Tap on ‘Submit’ to complete the transaction.
How do I register my mobile phone number to receive PAC?

Kindly visit any of our Campu Bank branches to register or change your mobile phone number.

Please note to always update your latest mobile phone number, otherwise, you will not be able to receive the PAC to perform financial transactions.

Can I use the same PAC for multiple transactions?

No, every transaction requires a separate PAC.

What is SecureSign token?

SecureSign token is a password protected security device that generates a dynamic, time-sensitive security code for transaction approval in CPBe Internet Banking and PB engage KH.

Who can apply for SecureSign token?

New and existing CPBe Internet Banking and PB engage KH user.

Where can I get one?

You may apply for the SecureSign Token (Token) at any Cambodian Public Bank (Campu Bank) branches.

How much does it cost?

USD 15.00 or equivalent to KHR 60,000 per token. 

What precautions should I take to secure the token?

Set up a 6-digit PIN immediately upon receipt of the token. Always keep the PIN secret and the token safe. Do not leave the token unattended or share it with anyone. Avoid weak PINs such as 123456, 282828, 444444 etc.

What if I have forgotten the Personal Identification Number (PIN) for Token?

You have a maximum of six (6) attempts to enter the correct PIN, failing which, the token will be locked. The token will display a 7-digit LOCK PIN each time you switch on the token. Please proceed to your nearest branch to unlock the token.

Who should I contact for assistance if my token is damaged or lost?

Please report immediately to CPBe Customer Support at (855) 23 428 100 / 998 896 / 999 688 to have the token deactivated. Get a replacement token at any Campu Bank branches.

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